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Scorecard Approach- Provider & Staff Behavior

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Scorecard Approach to Engaging and Influencing Provider & Staff Behavior

1 hour Audio and Power Point Presentation

Recorded April 27, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:      

  • Set timebound and measureable objectives for providers and staff.
  • Choose whether or not to gamifying objectives.
  • Evalute whether to and how to incentivize behaviors.
  • Practice the mechanics of creating and distributing scorecards.
  • Embed the desire for excellence into your culture.

Faculty Bio:

Beth Agen, MBA, SPHR, SHRM-SCP, Norwalk Community Health Center

Beth is presently pursuing a Doctorate of Education in Organizational Leadership with an emphasis in Organizational Development. She is studying the relationship between the nine domains of job satisfaction and an employees intent to leave an urgent care organization. She received her MBA with a Leadership emphasis from Liberty University and her Bachelor's Degree in Communication-Media from St. Norbert College in DePere, Wisconsin. Beth's key core competencies are performance quality improvement and human resources, evaluating and recommending changes to daily operations at treatment facilities using a variety of metrics and performance quality improvement tools, gathering data on business operations and assessing performance against strategic goals and industry benchmarks. She has also successfully led the process of securing the seal of approval from the Council on Accreditation, as well as licensing from the Connecticut Department of Public Health and the Connecticut Department of Children and Families. Beth has been instrumental in the planning, developing, organizing, implementing, and evaluating of the human resource function in profit and nonprofit organizations. Her interestes include evaluating and advising on the impact of long range planning of new programs/strategies and regulatory action as those items impact the attraction, motivation, development and retention of the people resources of the corporation. Beth is the proud mother of Libby, the Chocolate Lab, Pork Chop, the English Bulldog, Hope, the Cocker Spaniel, and D'Argo the Great Dane. If you hear her say something makes her "nerd happy," that's a good thing. 

Disclosures: The above faculty had no relevant financial relationships to disclose. 

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Finance and Accounting towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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