Urgent Care at the Crossroads: Critical Issues Affecting the Industry in 2015
1 hour Audio and Power Point Presentation
Recorded April 30, 2015
Alan A. Ayers, MBA, MAcc, Vice President
Disclosures: The above faculty had no relevant financial relationships to disclose.
Alan Ayers is Vice President of Corporate Development for Concentra Urgent Care (a subsidiary of Humana, Inc.) where he reports to the CEO and leads initiatives focused on growing top-line revenue of clinic-based urgent care, occupational health, primary care and medical specialist services treating nearly 30,000 patients per day. Areas of responsibility have spanned product development, product management, and strategic analysis with responsibility for provider, operations, and marketing integration occupational health and urgent care services; market planning, capital budgeting and real estate site selection; programs focused on measuring and improving the patient experience; targeted marketing campaigns and grassroots promotions; channel alignment and optimization of the field sales force; and development and implementation of annual operating plans affecting over 300 freestanding medical facilities in 40 states. Ayers has been elected to the Board of Directors of the Urgent Care Association of America (UCAOA), and as the association's Practice Management Content Advisor, he is viewed as an industry thought leader who keeps UCAOA connected to its member base by providing expertise and guidance on emerging issues; identifying market and regulatory trends; defining content, planning educational programs, and speaking at industry events. A prolific and award-winning writer, Ayers is Practice Management Editor for The Journal of Urgent Care Medicine (JUCM) and he contributes a bi-weekly column for UCAOA's Urgent Care Access newsletter. Ayers has served as President and Chief Operating Officer of a hospital-affiliated urgent care network, and has extensive experience in the retail consulting industry serving clients like Walmart, McDonalds, Bank of America, Hilton Hotels and Verizon Wireless. He graduated Phi Beta Kappa from the University of North Carolina, has an MBA from the University of Mississippi, and a Masters of Accounting from The Ohio State University where he graduated first in his class.
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