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Strategies for Translating Values and Vision to Front Line Staff Action in the U

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Operationalizing Your Mission: Strategies for Translating Values and Visions to Front Line Staff Action in the Urgent Care Setting

1 hour Audio and Power Point Presentation

Recorded April 29, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:      

  • Demonstrate how an infrastructure of systems can be created to ensure organizational mission is incorporated into daily activities.
  • Delineate the roles of senior leadership, middle management and front-line staff in operationalizing mission, vision and values.
  • Discuss the importance of dedicating time to discussing and measuring what we value.
  • Examine how a variety of evidence-based tools can be utilized to support the implementation of your mission statement and help hardwire an outstanding patient experience.
  • Recognize the importance of monitoring and reworking processes to achieve goals.

Faculty Bio:

LouAnne Giangreco, MD, FACEP, Regional Medical Director

LouAnne Giangreco, MD, FACEP is the regional medical director and a partner in Five Star Urgent Care in Central and Western New York. In this position, she has developed the quality improvement infrastructure for the organization, led the occupational health service line and has provided medical oversight to six urgent care centers. She also serves as the Medical Review Officer for the organization. Prior to her position with Five Star, Dr. Giangreco served as the Assistant Emergency Department Director at Cayuga Medical Center in Ithaca, NY, the Chair of the Northeast Section of the ECI Patient Safety Organization, and the Chief Quality Officer at Auburn Memorial Hospital in Auburn, New York. After being introduced to peer review early in her career, Dr. Giangreco strived to learn more regarding how to develop health care systems that deliver quality care to patients while providing health care workers with an environment that is efficient and prevents errors. She has completed her Six Sigma Greenbelt training in Healthcare, the Patient Safety Certificate Program through the National Quality Colloquium, and the Team STEPPS Train the Trainer program. Through her board service in the community, Dr. Giangreco developed an interest in governance and strategic leadership. She has gained a better understanding of how the governing body and leadership of an organization can develop a mission and vision and how this translates to the actions of front line staff. Dr. Giangreco completed her residency program in Emergency Medicine at Upstate Medical University in Syracuse, NY. She is board-certified in Emergency Medicine and a fellow of the American College of Emergency Physicians. She is a member of the board of directors for the Tompkins County Medical Society. LouAnne resides in the Ithaca, New York area with her two daughters.

Disclosures: The above faculty had no relevant financial relationships to disclose. 

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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