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Disruptive Providers and How to Deal with Them

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Disruptive Providers and How to Deal with Them

1 hour Audio and Power Point Presentation

Recorded April 29, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:      

  •  Course participants will be able to recognize the traits and identify disruptive providers.
  •  Participants will see video examples of disruptive providers.
  •  Participants will be able to describe the effects disruptive physicians have on the organization’s culture, patients and patient safety.
  •  Participants will develop techniques for dealing with disruptive providers.
  •  Tolerate, terminate or treatment - picking the right option

Faculty Bio:

John Shufeldt, MD, JD, MBA, FACEP, Co-Founder

John Shufeldt, MD, JD, MBA, FACEP is the CEO of Urgent Care Integrated Network, He received his BA from Drake University in 1982 and his MD from the University of Health Sciences/ The Chicago Medical School in 1986. He completed his Emergency Medicine Residency at Christ Hospital and Medical Center in 1989 where he spent his final year as Chief Resident. John received his MBA in 1995, and his Juris Doctorate in 2005, both from Arizona State University. He is admitted to the State Bar in Arizona, the Federal District Court, and Supreme Court of the United States. His certifications include Fellow, American Board of Emergency Medicine. He founded NextCare Inc. in 1993 and served as NextCare’s Chief Executive Officer and Chairman of the Board until 2010. In 2010, John left NextCare and founded MeMD, LLC. He also founded Urgent Care Integrated Network an integrated delivery model to improve the care, efficiency and contracting activities of currently more than 1200 centers urgent care centers across the US. John has authored and co-authored books on Children’s Emergencies and Contract Issues for Emergency Medicine Physicians. He and Dr. Lee Resnick co-edited a book titled, Urgent Care Medicine. Additionally, John edited and published a book titled, Urgent Care Management. He is the Health Law Editor and on the Advisory Board for the Journal of Urgent Care Medicine and was the Editor in Chief of Urgent Care Alert and ED Legal Bulletin. He was an adjunct professor at the Arizona State University, W.P. Carey School of Business where he taught Health Law and Ethics to MBA and Health Sector Management students and is an adjunct professor at the Sandra Day O’Connor College of Law where he teaches Alternative Dispute Resolution and a seminar on Health Law Entrepreneurism.

Disclosures: The above faculty had no relevant financial relationships to disclose. 

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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