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Achieving Optimal Clinical Flow

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Achieving Optimal Clinical Flow

1 hour Audio and Power Point Presentation

Recorded April 29, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:      

  • Manage, organize, and operate your urgent care with the efficiency of a fine tuned high production manufacturing facility.
  • Distinguish the impact and importance of processes.
  • Demonstrate to your staff the impact of saving minutes on each process and have them realize what they add up to at the end of a year.
  • Explain and demonstrate to your providers how to work less and produce more
  • Analyze and measure how higher efficiency = more patients per hour

Faculty Bio:

Steven Engelberg, PA-C, PhD

Steven Engelberg, PA-C, PhD - DaVita HealthCare Partners. I am currently in my 19th year of practice in medicine. I graduated PA schools in NY, 2 years later accepted into an emergency medicine residency program in W. Virginia and graduated in 2000. Shortly after residency I enrolled in my PhD program and graduated with my doctorate in health administration in 2008. My dissertation was "The Utilization of Physician Assistants in Emergency Medicine". I have worked in 13 emergency department in 4 states, and currently work for HCPNV in Nevada where I was instrumental in the redesign of a rural urgent care center that is currently being used as a model for their other urgent care centers. I have held numerous assistent professor positions with 4 Universities, have held postions of assistant director, associate lead provider, and director of PA education.

Disclosures: The above faculty had no relevant financial relationships to disclose. 

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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