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Making a Business Case for Expanding Services Beyond Walk-in Urgent Care

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Making a Business Case for Expanding Services Beyond Walk-in Urgent Care

1 hour Audio and Power Point Presentation

Recorded April 27, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:    

  • Identify the major additional service lines offered by UCC's.
  • List the tasks which should be completed prior to adding a new service line
  • List the components of a service line business plan.
  • List the components of service line pro forma.
  • List the critical success factors in new service line development

 Faculty Bio:

Martin Karpiel, MPA

Marty Karpiel, MPA, a former hospital COO built his first Urgent Care Center in 1982. Since 1986 he has been consulting with hospitals and physician groups in the areas of emergency medicine and urgent care. Mr. Karpiel has written numerous articles on urgent care and spoken at a number of national seminars since 1986 on planning, developing and marketing urgent care. In 1995 Mr. Karpiel wrote a book Managed Care-Understanding the New Opportunities for the American College of Emergency Physicians. In addition to consulting for over 60 UCC's, Mr. Karpiel has ownership interest in two urgent care centers which he helped start from inception. This makes him uniquely qualified in the consulting area as he speaks from actual hands on experience. 


Consultant; Karpiel Consulting Group Inc.

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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