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Management Considerations for the Growing Urgent Care Center

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Management Considerations for the Growing Urgent Care Center

1 hour Audio and Power Point Presentation

Recorded April 27, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:    

  • Save your clinic time and money during any growth initiative.
  • Launch a new service in the quickest way possible.
  • Communicate in a way that gains employee trust and buy-in.
  • Choose leaders for the new service with a higher degree of confidence.
  • Maximize the initial launch and get traction from every department of the clinic.

Faculty Bio:

Manny Garza, Founder/President; Mann Phillips Group

Manny Garza is the founder of the Offline to Online Lab & Mann Phillips Group both of which help small business owners get more customers using the internet, as well as other business growth strategies. He recently helped a large urgent care goup develop and implement a company wide initiative to enhance their brand image through improved patient experience training. He is a 25 year veteran of sales and marketing, including 10 years as the vice president of marketing and sales at one of Toyota’s national marketing agencies. His clients include companies in automotive, health care, technology, software development, oil and gas, telecommunications, data analytics and one of the largest non-profits in the country. His quickly growing blog, the Offline to Online Lab, is about the art and science of getting more customers for your offline business in an online world. He's written one book and was a two-time member of Team USA in a six day long motorcycle race.

Disclosures:  The above faculty had no relevant financial relationships to disclose.

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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