Integrating Ancillary Services into the Urgent Care- Operations Perspective
1 hour Audio and Power Point Presentation
Recorded April 27, 2015
At the conclusion of this session, participants should be able to:
- Identify the most common ancillary services being offered in most urgent care facilities today.
- Evaluate the need for any additional training or certification of staff required by law or by insurance (for reimbursement) in order to provide these ancillary services.
- Determine the need for any additional space (or capital equipment) to provide these services.
- Identify current staff with skills-sets that may assist in providing ancillary services or determine the appropriate staffing component to manage the new service levels.
- Create an Implementation timeline that includes any construction, installation, and training/ certification prior to marketing or offering of services.
Patrice Pash, RN, BSN, COCH
Patrice Pash is the most recent addition to the team of urgent care leaders at Urgent Care Integrated Network. As the Chief Operating Officer of their consulting division, she brings the experience of over 150 successful start-ups to this group. Prior to joining UCIN, Pash lead the consulting team of NMN Consultants/ Practice Velocity since its inception nearly ten years ago. She worked with physicians, non-physicians, health systems and investor groups of varying sizes throughout the United States and abroad, consulting on a wide variety of urgent care start-up topics including feasibility, site selection, operations and planning. Her operational knowledge was gained from first-hand urgent care experience working with Physicians Immediate Care. During her employment as Assistant Director of Clinical Services, she was instrumental in the numerous start-up and expansion projects during the organization’s growth. Additionally, she provided the oversight for the multi-clinic inventory management, as well as directed the vendor negotiations. Working with the staff, she also assisted with training and compliance, helping to develop PIC’s first clinical staff training manual. Her medical background includes clinical nursing, with experience in emergency medicine and cardiology. She is a former nationally registered Paramedic/ Firefighter and former rescue diver.She has been certified as an instructor for evidential breath alcohol testing and CPCT for drug screen collections through DATIA. She is also a trainer for OSHA compliance and maintains certification for occupational hearing conservation and management. Patrice is an active member of the National Society of Certified Healthcare Business Consultants. Married to her husband, David for nineteen years this summer, they have two sons. Patrice is an avid Steelers fan and along with her family, they enjoy a variety of sports and outdoor activities.
Disclosures: The above faculty had no relevant financial relationships to disclose.
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate (UCMC) Credit
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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