Goals, Organizational Priorities, Leadership and Performance Indicators
1 hour Audio and Power Point Presentation
Recorded April 28, 2015
At the conclusion of this session, participants should be able to:
- Base business decisions on an understanding of the TRENDS and CHALLENGES impacting access to healthcare.
- Develop effective GOALS and organizational PRIORITIES for your organization.
- Apply the traits of successful leaders and the path to LEADERSHIP effectiveness.
- UNDERSTAND the FACTORS that determine the SUCCESS of an urgent care center.
- Utilize KEY PERFORMANCE INDICATORS to determine whether your organization is progressing towards its business goals.
Steve Sellars and Manny Garza
Steve Sellars is the CEO of Premier Health. Premier Health owns urgent care centers through joint-venture relationships with hospitals and physicians. Premier also provides management services, consulting services, and support for physician practices and other healthcare organizations. Steve has more than 22 years of healthcare management experience, including eight years in the managed care industry and five years with the largest health system in the Gulf South. Steve's background includes significant executive management and consulting experience with physician groups, hospitals, and other healthcare organizations. In addition, Steve has extensive experience in practice management, site selection and practice expansion, managed care contract negotiations, and strategic planning and development. Steve currently serves as the Secretary of the Board of Directors for the Urgent Care Association of America, Vice-Chair of the Baton Rouge Primary Care Collaborative, and is a board member for a multi-site rehabilitation company. Steve also serves as the Chairman of the UCAOA Education Committee, is a member of the UCAOA Accreditation and Certification Committee, and is a member of the Medical Group Management Association. Steve is also an adjunct faculty member at Our Lady of the Lake College. Steve received a Bachelor of Science and M.B.A. from Louisiana State University in Baton Rouge, Louisiana.
Manny Garza is the founder of the Offline to Online Lab & Mann Phillips Group both of which help small business owners get more customers using the internet, as well as other business growth strategies. He recently helped a large urgent care goup develop and implement a company wide initiative to enhance their brand image through improved patient experience training. He is a 25 year veteran of sales and marketing, including 10 years as the vice president of marketing and sales at one of Toyota’s national marketing agencies. His clients include companies in automotive, health care, technology, software development, oil and gas, telecommunications, data analytics and one of the largest non-profits in the country. His quickly growing blog, the Offline to Online Lab, is about the art and science of getting more customers for your offline business in an online world. He's written one book and was a two-time member of Team USA in a six day long motorcycle race.
Disclosures: The above faculty had no relevant financial relationships to disclose.
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate (UCMC) Credit
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email email@example.com with questions.
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