Developing a Patient Focused Culture
1 hour Audio and Power Point Presentation
Recorded April 28, 2015
At the conclusion of this session, participants should be able to:
- Design a Continuous Improvement System Board (CIS Board/Improvement Tracking Center) for their practice.
- Create alignment between the strategic priorities of his/her clinic and the daily work performed with patients
- Lead a patient care- focused daily team huddle
- Lead a purposeful weekly CIS Board huddle
- Utilize CIS work to enhance and complement other patient-focused approaches to practice improvement such as Patient Satisfaction, Patient Rounding and Lean Approaches to Management
Jennifer Swanson, MD, FACEP
Jennifer Swanson MD FACEP is the Senior Medical Director of the Duke Urgent Care Clinic network, with administrative oversight of 5 clinics having a combined volume of over 100,000 patient visits per year. She has over 20 years combined experience in the clinical practice of Emergency Medicine, Urgent Care Medicine, and Occupational Health. In 2013, she completed the Duke University Health System Chancellor's Leadership in Academic Medicine Program and is currently developing a leadership training curriculum for Duke Urgent Care and Duke Primary Care. A fellow of the American College of Emergency Physicians since 1992 and previously published author in emergency medicine scientific literature, she currrently serves on the UCAOA Documents Committee, assisting in the review of evidence-based practices and guidelines. Dr. Swanson first received training in the use of "Lean" applications" to healthcare management in 2011, and has been a passionate student of various Lean approaches to Continuous Quality Improvement ever since.
Disclosures: The above faculty had no relevant financial relationships to disclose.
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate (UCMC) Credit
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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