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Language Translation & Accessibility Compliance

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Language Translation and Accessibility Compliance

1 hour Audio and Power Point Presentation

Recorded April 28, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:    

  • Learn about how to best communicate with people who speak different languages in the Urgent Care setting
  • Learn about communicating with Deaf/Hard of Hearing patients in Urgent Care settings
  • Learn how the Civil Rights Act and the Americans with Disabilities Act impacts Urgent Care Centers
  • Learn how to utilize and work with available resources within your community
  • Learn about communication methods and innovative technology you can utilize in your centers

Faculty Bio:

Carolyn Stern, MD

 Carolyn Stern, MD—Bio Carolyn Stern, MD, is a Board Certified Family Physician. She is a Medical Director and School Physician at Rochester School for the Deaf, and works as an Urgent Care physician at AccelCare in Rochester, NY. Her current consultant appointments are with—the National Board of Medical Examiners, the National Center for Deaf Health Research, the National Association of the Deaf, and the World Federation of the Deaf. She is a founding partner of,, developed to improve health literacy for the Deaf/Hard of Hearing (D/HH) community. provides workshops for the D/HH community and professional development for interpreters. She is a well respected mentor, public speaker, and consultant for health care organizations, interpreters, physicians, and educational institutions to improve health awareness, communication access as well as patient-interpreter-physician relationships. In recent years, she has worked as a mentor for PEPNet Japan, and has orchestrated a Delegation Symposium on “The Deaf and Hard of Hearing Health Care Professional: Achieving Success.” She has presented at: Rehabilitation Institute of Chicago's Summit on Healthcare Access for Americans with Disabilities, in Quebec, at the 21st World Congress of Rehabilitation International, displayed posters at the NIH Summit: The Science of Eliminating Health Disparities, and the Washington State Department of Health, Office of the Deaf and Hard of Hearing. Internationally she testified before the Ministry of Health and Welfare in Japan, advocating for Japanese Deaf persons to become licensed health care professionals. She presented at the Tianjin University of Technology/Pen International: All-China Higher Education Conference. She received her MD degree from Northwestern University Medical School, and completed her Family Medicine Residency at Lutheran General Hospital in Park Ridge, Illinois. She and her husband, Al Spanjer live in Rochester, NY, with their three children. 

Disclosures:  The above faculty had no relevant financial relationships to disclose.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Human Resources towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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