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The Early Years: 0-5 Years of Urgent Care Operation

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The Early Years: 0-5 Years of Urgent Care Operation

1 hour Audio and Power Point Presentation

Recorded April 28, 2015

Course Objectives:                    

At the conclusion of this session, participants should be able to:    

  • Describe 4 common challenges operators face when setting up an urgent care.
  • Define what is common to outsource during the first 5 years of operations
  • Describe common staffing patterns for a 0 to 24 patient day.
  • Describe some ways to support the owner operator in keeping a big picture view of the operation.
  • Define steps to take to support the company through rapid change


Faculty Bio:

Paula Dunne, MHA, RN

Paula Dunne is a former owner of two urgent cares clinics which she sold in the fall of 2014. She was involved in the start up of both clinics, running all aspects of the operation. As a small business owner with her business partner Suzanne, Paula managed all aspects of the urgent care operation including HR, revenue cycle management, strategic planning, budgets, branding and marketing, local political involvement, site selection, building remodeling, contracting credentialing, restructuring organization for growth, tax planning, internal systems development, setting up a board of directors and most recently selling of her two clinics. She received her R.N. License in New Zealand in 1985 and then nursed in Intensive Care and Coronary Care units in NZ, UK and the USA for 15 years. Following this she held positions in middle management in a large teaching hospital in Christchurch, New Zealand. Paula received her Post Graduate Diploma in Health Management in 2002 from Canterbury University. Three years prior to moving back to the U.SA, she held a position as a senior level executive as part of a team running pre hospital Emergency Services for the South Island of NZ. Paula is the mother of two children aged 10 and 16. 


Disclosures:  The above faculty had no relevant financial relationships to disclose.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase. 

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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