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Scheduling: Managing Walk-ins and Appointments

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Scheduling: Managing Walk-ins and Appointments
1 hour Audio and Power Point Presentation

Recorded September 24, 2015

Urgent care is a consumer-driven with its emphasis on delivering greater convenience, accessibility, hours and service—at a lower cost—than emergency rooms and other health care options. As more consumers obtain insurance through the Affordable Care Act adding to the shortage of primary care available resulting in demand for primary care in the urgent care setting. To meet the need of our patients and to remain competitive in our market this program will demonstrate a model of integrating primary care while maintaining patient flow. Utilize our SNAP patient model to begin capturing your primary care patients.
Learning Objectives:
  • Integrate SNAP patient care for patients with fewer than two chronic problems into their urgent care.
  • Develop a scheduled care program using a designated provider.
  • Integrate scheduled care with one provider without compromising patient wait times.
  • Recite the advantages and disadvantages of integrating SNAP and Scheduled Care.
  • Modify the EMR system to provide both Urgent and Primary Care in the same location.

Disclosures: The above faculty had no relevant financial relationships to disclose.

Faculty Bio:

Sandy Jones, FNP-BC,MSN, EMT-P is currently the Chief Clinical Officer at Fast Pace Urgent Care in Tennessee. Starting with the company as a clinician she has seen the growth from three clinics to 26 clinics. She is a certified Family Practice Nurse Practitioner and has over 25 years of emergency care in pre-hospital and emergency care. Beginning her career in the military flying medevac she obtained her paramedic, nursing, and her MSN in family practice. Practicing for over 25 years at Vanderbilt University Hospital she worked in Adult/Pediatric Emergency Room and as a Flight nurse for Vanderbilt Life Flight.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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