Online Store: Online Library: Fall 2015
Main Storefront

Developing Mutually Beneficial Relationships w PCP

Item Options
Sign in for your pricing!
Price: $70.00
Quantity: *

Developing Mutually Beneficial Relationships with Primary Care Physicians and Other Healthcare Providers

1 hour Audio and Power Point Presentation

Recorded September 24, 2015

Collaborating with other healthcare providers will improve patient care along with safety and satisfaction, while making your UCC the preferred provider in your market. Acquire skills to apply strategies that work in a variety of settings; from rural markets - where access is limited - to highly competitive markets where UCC differentiation is vital. Develop key protocols to manage referrals, promote safe patient hand-offs and optimize transitions easily and effectively.

Learning Objectives:

  • Identify three reasons why collaboration with primary care physicians is vital to the success of the UCC.
  • Describe three ways the UCC can promote collaboration with other health care providers.
  • Discuss the impact of coordinated care on patient outcomes, safety and satisfaction.
  • Identify four critical elements of a safe and effective patient transition between providers/facilities.
  • Design a process that will allow your UCC to manage patient referrals easily and accurately.


–Robin Shannon has a financial relationship to disclose:
T-Systems, Salaried-Self


Faculty Bio:

Robin Shannon, RN, MN, MBA, Vice President and General Manager of Documentation Solutions at T-System, utilizes her clinical and business expertise to lead the company’s flagship documentation solution, T Sheets® and a new urgent care solution, T Sheets Digital. Robin is responsible for developing innovative solutions for the emergent and urgent care markets that leverage T-System’s core strengths in clinical content and intuitive workflow.

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Marketing and Communications towards the Urgent Care Management Certificate.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

System Requirements

For the best viewing experience, please use IE 8 or above, the newest versions of Google Chrome, Firefox, or Safari. These programs are compatible with mobile devices and tablets.  Use this link to test your system or view additional requirements:


Membership Management Software Powered by®  ::  Legal