Running Urgent Care Parallel to Primary Care - Managing Referral and Specialists
1 hour Recorded Audio and Slides
Recorded September 26, 2015
Family practice centers often provide Urgent Care Services. Many of these services require specialty referral that includes orthopedics, ophthalmology, and wound care specialist. Expanding relationships with these specialist provide a solid network of care and optimizes patient outcomes. In additions to referrals to these providers, there are significant opportunities to obtain patient from these practices in a mutually beneficial relationship. Similar programs include relationship with hospital based program including local emergency departments. Dual track programs of Family practice and Urgent Care require specific logistical and billing along with working closely.
- Distinguish three aspects differentiating Primary Care from Urgent Care
- Indentify critical billing aspects to avoid with Primary Care and Urgent Care Integrated Clinics
- Identify the top three specialist relationships required for Urgent Care
- Define Mutually Beneficial Realtionship
- Descirbe the term reverse referral
Michael Boyle, MD, MBA, FACEP
Dr. Boyle provides oversight for Emergency Departments and Urgent Care Centers in the Northeast region. He attended Eastern Virginia Medical School followed by residency in Emergency Medicine at Wright State University Affiliated hospital in Dayton, Ohio. He was part of the Academic faculty in Dayton educating residents in Emergency Medical Services operations. After training, he has practiced Emergency Medicine, Urgent Care, and Telemedicine for many years. Since 1994, he has served as a medical director, System Chairperson, and Regional Medical director. He has been responsible for overseeing emergency departments with volumes between 25,000-70,000. He has also been responsible for multiple site systems with volumes of over 300,000. He held local and state positions in the American College of Emergency Physicians for Virginia and Texas. He developed one of the earliest ED based fast track/Occupational Medicine programs in Richmond, Virginia. With continued interest in Urgent Care Medicine and Population Health management, he earned an MBA with a Healthcare focus and during that period published, “The Healthcare Executives Guide to Urgent Care Centers and Freestanding EDs (2012)” published by Healthleaders Media. He leads the Urgent Care (UC) Programs for ECI Healthcare partners (ECIHP) providing consultation for all aspects of UC initiatives related to hospital affiliated sites and independent ventures. He actively manages several UC sites for ECIHP. Finally, he lectures at local, state, and national programs discussing issues related to Emergency Medical Services, Population Health Management, Health Economics, Urgent Care Management and Service Integration, Healthcare Modeling, Infectious Disease, Patient Satisfaction, and Healthcare Management. In addition, he has published multiple book chapters and professional journal articles on similar subject matter.
Financial Disclosure: Dr. Boyle receives royalties from Healthleader Media Book Publisher
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate (UCMC) Credit
This course is designated for 1 credit of OPerations towards the Urgent Care Management Certificate.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
For the best viewing experience, please use IE 8 or above, the newest versions of Google Chrome, Firefox, or Safari. These programs are compatible with mobile devices and tablets. Use this link to test your system or view additional requirements: http://ucaoa.peachnewmedia.com/SystemCheck/