Defining the Elements of "Best in Class" Urgent Care
Martin Karpiel, MPA
1 hour recorded audio and power point
Recorded September 24, 2015
This course will present a number of strategies or processes your urgent care center can implement in order to be considered "Best in Class" based on the speakers 30+ years as a consultant and owner operator of UCC's. We will discuss various strategies to enhance patient experience, throughput, financial and operational excellence. Owner operators of UCC's will also have an opportunity to share a few of their best in class strategies to provide the attendee additional pearls of wisdom.
- At the completion of the presentation learner will be able to identify the 10 elements of Best in Class in the Urgent Care Industry
- At the completion of the presentation learner will be able to describe Best In Class in patient experience
- At the completion of the presentation learner will be able to describe Best in Class in operational excellence and patient throughput
- At the completion of the presentation learner will be able to describe Best in Class in Financial Operations
- At the completion of the presentation learner will be able to describe Best in Class in Clinical Quality
Marty Karpiel, MPA, a former hospital COO built his first Urgent Care Center in 1982. Since 1986 he has been consulting with hospitals and physician groups in the areas of emergency medicine and urgent care. Mr. Karpiel has written over numerous articles on urgent care and spoken at a number of national seminars since 1986 on planning, developing and marketing urgent care. In 1995 Mr. Karpiel wrote a book Managed Care-Understanding the New Opportunities for the American College of Emergency Physicians. In addition to consulting for both start up and existing urgent care centers, Mr. Karpiel has ownership interest in two urgent care centers which he helped start from inception. Both clinics are very successful seeing 18,000 and 25,000 annual visits. This hands on experience makes Mr. Karpiel unique among urgent carte consultants.
Disclosure Information: Martin Karpiel is a healthcare consultant
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate (UCMC) Credit
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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