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Goals, Organizational Priorities, Leadership, Key Performance Indicators Package

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1.25 hour Audio and Power Point Presentation

Recorded September 25, 201

5This presentation is for any urgent care leader that wants to hear ideas about managing their business more profitably and getting new patients more consistently. The session is fast-paced and jam packed with actionable advice and real world examples from a business and brand perspective. You'll hear: how new patients decide to visit your clinic or avoid it, the five trends impacting access to care, the best hiring practices many people overlook, the operational practices that promote patient and employee loyalty, the brand metrics you should be measuring, and the most important indicators of profitability.

Co-Presenter: Steve Sellars, MBA

Co-Presenter: Manny Garza

Steve Sellars is the CEO of Premier Health. Premier Health owns and operates 30 urgent care centers through several joint-venture relationships and provides management services, consulting services, and support for physician practices and other healthcare organizations. Steve has more than 23 years of healthcare management experience, including eight years in the managed care industry and five years with the largest health system in the Gulf South. Steve has worked exclusively in urgent care management for the last 11 years, working with Premier Health's leadership team to grow the company by more than 500% over the last 5 years. His background includes significant executive management experience with physician groups, hospitals, and other healthcare organizations. In addition, Steve has extensive experience in practice management, site selection and practice expansion, managed care contract negotiations, and strategic planning and development. Steve is the President-Elect of the Urgent Care Association of America, Vice-Chair of the Baton Rouge Primary Care Collaborative, and is a board member for a multi-site rehabilitation company. Steve also serves as the Chairman of the UCAOA Education Committee, is a member of the UCAOA Finance Committee, and a member of the Medical Group Management Association. Steve is an adjunct faculty member at Our Lady of the Lake College. Steve received his Bachelor's and Master's of Business Administration from Louisiana State University in Baton Rouge, Louisiana.

How does a business without the advertising budget of Toyota or Budweiser build a marketing plan that actually works? When Manny Garza left his role as a senior executive for one of Toyota’s national marketing agencies over three years ago, he made it his mission to build a system that solves the problem. He is the author of a wildly popular blog for entrepreneurs — Entrepreneur, ETC., the author of a new book — The 3 Enduring Laws of Marketing: How to Attract a Constant Flow of New Customers, and the founder of the inbound marketing agency — Mann Phillips Group. He’s worked with one of the most successful urgent care companies in the industry and he’s fired up to be here with you today!

Credit Information:

Urgent Care Management Certificate

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. 

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