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Policy & Procedures Package

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1 hour recorded audio and power point

Recorded Sept. 29, 2015

Patient financial responsibility management is critical to a healthy urgent care business and trends towards consumer driven healthcare are changing both provider and patient expectations. Learn the components of patient financial responsibility as well as how to measure and set goals for your staff. Explore how to maximize patient time-of-service collections through best practice processes and understand how training affects your success. We will look at potential seasonal trends and examine the real cost of not collecting at the time-of-service along with strategies to gain the most value.

Faculty Bio: Jeff Pendino is the Chief Administrative Officer for Access Clinical Partners (ACP), a national urgent care provider seeking to revolutionize the way consumers access and experience healthcare. ACP develops and operates its "GoHealth" next generation urgent care clinics in a seamlessly integrated manner with its market leading health system partners. Mr. Pendino is a seasoned executive with experience in many aspects of healthcare including clinic operations, purchasing, revenue cycle management, hospital and health system partnerships, physician relations, payor contracting, health IT systems and data analytics. He leverages a broad knowledge base to improve efficiency, streamline operational processes, drive change and deliver value in quality healthcare.

Financial Disclosures: The above faculty had no financial disclosures

Credit Information:

Urgent Care Management Certificate (UCMC) Credit 

This course is designated for 1 credit of Human Resources towards the Urgent Care Management Certificate.

Submitting for Credit:

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. 

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