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Measurement of Clinic Flow and Improvement of Turnaround

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Measurement of Clinic Flow and Improvement of Turnaround Times

Steven Engelberg, PA-C, PhD

1 hour recorded audie and power point

Recorded on September 25, 2016

As with any manufacturing company, you have a product and need to be efficient in producing it. The details matter. In taking the team approach, understand how having your entire staff in your clinic working to the top of their areas, and having your providers do what they do best will give you that edge in a very competitive market. See how a small amount of time wasted adds up to a very ineffecient process. Determine your best options for clinic flow. Understand the many options to help you hone your system, and have everyone dancing to the same song.

Learning Objectives:

  • Manage their urgent care operation using the same processes and measures that a manufacturer uses in creating a product
  • Describe efficiencies and flow in the urgent care setting and calculate the cumulative cost of wasted time and the effects of repetition.
  • Teach the center’s staff to work as a team and counsel clinicians to use other team members for tasks not directly related to practicing medicine.
  • Recognize the changing medical landscape and describe how streamlining clinical flow can result in increased patient volume, revenue and satisfaction.
  • Create a plan to run the urgent care center more efficiently.

Faculty Bio: 

Physician Assistant 19 years, Residency Trained in Emergency Medicine, PhD in Health Administration. Clinical Assistant Professor and Preceptor 4 PA and MD schools, Worked 14 emergency departments in 5 states. Last 2 years clinical medicine and administrative overseeing of urgent cares at DaVita Healthcare Prtners, a multi-billion dollar public corporation.

Financial Disclosures:  The above faculty has nothing to disclose 

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate (UCMC) Credit 
This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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