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Psychology of Waiting to Improve Overall Patient Satisfaction Package

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1.25 hour recorded audio and power point

Recorded on September 25, 2015

Reaction to the experience of waiting is defined less by the overall length of the wait and more by the psychology of waiting. To create the sort of experience that attracts and retains patients, urgent care operators must work at the source of patient expectations and perceptions about wait rather than focusing solely on reducing its duration. Learn what the research tells us about waiting psychology, and proven methods for improving satisfaction with the wait experience.

Faculty Bio:

Michael Burke Founder/CEO, Clockwise.MD A serial entrepreneur, Mike has over 16 years of experience starting and leading healthcare technology companies. In 2001 Mike founded Dialog Medical, which became a leading provider of "Informed Consent" systems to hospitals and physicians. He sold the company in 2011 to Standard Register (NYSE: SR). He started Clockwise.MD in 2013.

Financial Disclosures: Salaried/Owner, Major Stockholder in Lightshed Technologies and Clockwise MD.

Credit Information:

Urgent Care Management Certificate (UCMC) Credit 

This course is designated for 1 credit of Operations towards the Urgent Care Management Certificate.

Submitting for Credit:

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit.  Email with questions.

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