Improving Communications of Center Teams
Paula Dunne MHA, RN
1 hour audio and power point
Recorded on September 26, 2015
Course Despcription: The way we relate to our staff and co workers impacts the success of our clinics. Many of us feel we are good communicators, until we find ourselves in leadership positions or working in small close knit working environments that are common in the urgent care industry. We will focus on how communication skills can directly affect your bottom line and will provide tools for talking to different groups of staff. You will learn why company culture is so important to the success of the clinic and how to create a successful workplace environment that can help differentiate your clinic from your competition.
- At the end of this session listners will be able to name 5 key communication tools to enable clear communication between staff and employers
- Listeners will be able to understand how communication skills can directly affect your bottom line
- Owners will better understand the different communication skills required for different groups of staff
- Owners/managers will better understand why company culture is so important to the success of the clinic and how to communicate to onboard staff into this culture
- Listeners will understand how this form of communication is a paradigm shift and how to get staff to buy into it
Bio for Paula Dunne Paula Dunne is a former owner of two urgent cares clinics which she sold in the fall of 2014. She was involved in the start up of both clinics, running all aspects of the operation. She received her R.N. License in New Zealand in 1985 and then nursed in Intensive Care and Coronary Care units in NZ, UK and the USA for 15 years. Following this she held positions in middle management in a large teaching hospital in Christchurch, New Zealand. Paula received her Post Graduate Diploma in Health Management in 2002 from Canterbury University. Three years prior to moving back to the U.SA, she held a position as a senior level executive as part of a team running pre hospital Emergency Services for the South Island of NZ. Paula is the mother of two children aged 10 and 16. As a small business owner with her business partner Suzanne, Paula managed all aspects of the urgent care operation including HR, revenue cycle management, strategic planning, budgets, branding and marketing, local political involvement, site selection, building remodeling, contracting credentialing, restructuring organization for growth, tax planning, internal systems development, setting up a board of directors and most recently selling of her two clinics. Paula has been speaking at the UCAOA conferences for the past 3 years.
Financial Disclosures: The above speaker has nothing to disclose
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate (UCMC) Credit
This course is designated for 1 credit of Marketing and Communications towards the Urgent Care Management Certificate.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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