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Measuring Patient Satisfaction: Keeping It Simple (Recorded Webinar)

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1 Hour Recorded Webinar -  February 18, 2016:  'Measuring Patient Satisfaction:  Keeping It Simple'


Dr. David Stern:   

David Stern, MD, CPC, Practice Velocity, CEO, has worked for over 25 years in urgent care.  He was a partner in Physicians Immediate Care, which operated 20 urgent care centers in the Midwest and sold to Anthem/Wellpoint in 2012.  
Dr. Stern is currently CEO of Practice Velocity with over 1,200 urgent care installations of their EMR and practice management software.  He is also CEO of Urgent Care Consultants which has served over 160 successful urgent care startups.  He currently has ownership interest in 32 urgent care centers operating in Montana, Colorado, Mississippi, Kentucky and Tennessee.
Dr. Stern is Board Certified by the American Board of Internal Medicine.  As a certified professional coder, he writes the monthly coding column for the Journal of Urgent Care Medicine (JUCM.)  He has been named three times to  Castle-Connolly‚Äôs Best Physicians in America.  Dr. Stern is a founding member and has been awarded the Lifetime Membership Award from the Urgent Care Association of America.

About this Webinar:

What is the one ultimate question you need to ask to determine your patient loyalty and the quality of the services you are delivering? During this webinar, Dr. David Stern will explain net promoter score (NPS) and his experience with implementing the one-question survey in his own clinics, discuss the impact each team member has on creating a positive patient experience as well as how to develop a system of continual improvement based on patient feedback.

Upon completion of this activity, participants will be able to:
1)           Recognize the factors that lead to patient dissatisfaction in urgent care (KNOWLEDGE).
2)           Discuss the roles of each team member in creating a positive patient experience (COMPREHENSION).
3)           Apply a patient survey mechanism based on Net Promoter Score in their centers (APPLICATION).
4)           Organize a system of continual improvement based on patient feedback            (SYNTHESIS).
5)           Monitor ongoing patient experience delivery (EVALUATION).

Credit Information:  

Designation Statement
The Urgent Care Association of America designates this live activity for a maximum of 1 AMA PRA Category 1 CreditTM.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. 
Accreditation Statement 
The Urgent Care Association of America is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by attending this webinar.   
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