1 hour Audio and Power Point Presentation
Recorded April 20, 2016
Urgent care centers are often considered the front door to the community's healthcare system, as a number of patients who arrive in an urgent care center will need to receive further care. In this session, attendees learn how to achieve safe and effective care coordination. The presenter reviews key processes for managing patient referrals, promoting safe patient hand-offs, and optimizing transitions as well as strategies for collaborating with other healthcare providers.
•Identify three reasons why collaboration with other healthcare providers is vital to the success of the urgent care center (UCC).
•Describe three ways the UCC can promote collaboration with other healthcare providers.
•Discuss the impact of care coordination on patient outcomes, safety and satisfaction.
•Identify critical elements for successful care coordination.
•Design processes for effectively managing patient referrals.
Faculty Bio: Robin Shannon, MBA, RN, MN
Robin Shannon, RN, MN, MBA, is the chief product officer for T-System, a healthcare IT company that advances care delivery and financial outcomes for episodic care. She utilizes her clinical and business expertise to lead and develop innovative solutions for the emergent and urgent care markets that leverage T-System’s core strengths in clinical content and intuitive workflow.
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate
Earn 1 UCMC credit in Operations by listening to this recorded session.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email email@example.com with questions.
For the best viewing experience, please use IE 8 or above, the newest versions of Google Chrome, Firefox, or Safari. These programs are compatible with mobile devices and tablets. Use this link to test your system or view additional requirements: http://ucaoa.peachnewmedia.com/SystemCheck/