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Assessing & Turning Around an Urgent Care Operation

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Executing an Urgent Care Turnaround:  Assessing & Turning Around an Urgent Care Operation

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

Discover how to assess your practice's strengths and weaknesses on a holistic basis to improve overall center performance. Key concepts are provided for determining an end goal for your practice; developing a long-term strategic plan underpinned by strong operational discipline; building a financial model, allowing you to make better informed business decisions that manage risk long term; and learning the key drivers of culture that allow you to build a positive business culture, helping to drive business success. Participants also learn how to assess a capital structure a creditor situation and engage stakeholders regarding your strategic plan.

Learning Objectives: 

  • Accept the turnaround situation and recognize necessary changes that need to occur to improve the business outlook
  • Create and implement a short term strategy
  • Realize the need for and how to analyze a cash flow situation and develop a cash flow forecast to help navigate through the business downturn
  • Evaluate A/P and creditor situation to free up cash flow, restructure debt as needed as well as engage stakeholders in a strategic plan
  • Implement key business culture dos and don’ts so that staff are aligned with the turnaround strategy.

Faculty Bio:  Luke Hart

Luke is Co-Founder of Hart Business Consulting, a practice that advises small to mid-size businesses. Luke works with a variety of medical practices on matters including operational reviews, specific operational or financial issues, business culture and leadership problems, turn-around and creditor situations and preparing companies for sale. Previously Luke was CEO of Advantage Urgent Care, a leading urgent care provider in Arizona. Facing bankruptcy, AUC engaged Luke in 2012 to turn around the business and negotiate/execute a sale, which was successfully achieved in 2014.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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