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Ten Strategies for Improving Center Financial Performance

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Executing an Urgent Care Turnaround:  Ten Strategies for Improving Center Financial Performance

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

An urgent care center may start with the most detailed of business plans, but the realities of operating a walk-in medical business can introduce challenges that keep the center from meeting its financial objectives. Evaluating the best practices of successful urgent care centers nationally, there are steps that can be taken to put a center back on course. Designed for new and experienced urgent care operators, Dr. Stern addresses the levers of urgent care profitability including location, payer contracting, coding and collections practices, staffing model, technology, and marketing, among others. Walk away with actionable ideas to improve your center.

Learning Objectives: 

  • Recite the key performance metrics for managing an urgent care center
  • Demonstrate the causes of low net revenue per patient and other cash flow challenges
  • Assess patient flow issues leading to extended wait times and staff inefficiency
  • Apply best practices to improve contracting, coding, claims processing, and patient collections
  • Design a best practice urgent care operating model to optimize patient satisfaction and profitability

Faculty Bio:  David Stern, MD, CPC

David Stern, MD, CPC, Practice Velocity, CEO, has worked for over 25 years in urgent care. He was a partner in Physicians Immediate Care, which operated 20 urgent care centers in the Midwest and sold to Anthem/Wellpoint in 2012. Dr. Stern is currently CEO of Practice Velocity with over 1,200 urgent care installations of their EMR and practice management software. He is also CEO of Urgent Care Consultants which has served over 160 successful urgent care startups. He currently has ownership interest in 32 urgent care centers operating in Montana, Colorado, Mississippi, Kentucky and Tennessee. Dr. Stern is Board Certified by the American Board of Internal Medicine. As a certified professional coder, he writes the monthly coding column for the Journal of Urgent Care Medicine (JUCM.) He has been named three times to Castle-Connolly’s Best Physicians in America. Dr. Stern is a founding member and has been awarded the Lifetime Membership Award from the Urgent Care Association of America.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Accounting & Finance by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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