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Isolating & Solving Center Performance Issues

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Executing an Urgent Care Turnaround:  Isolating & Solving Center Performance Issues

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

If an urgent care center's performance "scorecard" is its financials, then its financial statements should be the starting point for identifying challenges. Using actual financial data from two struggling urgent care practices, participants evaluate options and identify strategies to turn these centers around. Attendees will learn to evaluate trends in financial data, compare their own financials to performance benchmarks, and address the various financial levers for improving center performance. This workshop includes payer contracting, coding and collections practices, staffing model, technology, and marketing. Attendees will be better able to identify issues hidden in their own financials.

Learning Objectives: 

  • Recognize the value of using a center’s financial statements to identify, assess, solve and measure operational improvements
  • Identify patterns in their center financials that could indicate emerging or unaddressed problems with revenue cycle, coding, staffing or patient flow
  • Revise forward-looking center financials based on the path of corrective action chosen
  • Establish a management system for ongoing monitoring and evaluation of financials by operations, billing, medical, and other stakeholders
  • Validate the impact of change to the center’s financials

Faculty Bio:  David Stern, MD, CPC

David Stern, MD, CPC, Practice Velocity, CEO, has worked for over 25 years in urgent care. He was a partner in Physicians Immediate Care, which operated 20 urgent care centers in the Midwest and sold to Anthem/Wellpoint in 2012. Dr. Stern is currently CEO of Practice Velocity with over 1,200 urgent care installations of their EMR and practice management software. He is also CEO of Urgent Care Consultants which has served over 160 successful urgent care startups. He currently has ownership interest in 32 urgent care centers operating in Montana, Colorado, Mississippi, Kentucky and Tennessee. Dr. Stern is Board Certified by the American Board of Internal Medicine. As a certified professional coder, he writes the monthly coding column for the Journal of Urgent Care Medicine (JUCM.) He has been named three times to Castle-Connolly’s Best Physicians in America. Dr. Stern is a founding member and has been awarded the Lifetime Membership Award from the Urgent Care Association of America.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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