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Achieving Optimal Clinical Flow

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Executing an Urgent Care Turnaround:  Achieving Optimal Clinical Flow

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

Patient and provider satisfaction are directly related to how efficient patients are seen in your clinic. Your bottom line is also directly related to these processes. Many times we forget the details of how our patients move through our clinics, and why we do what we do. This course introduces you to new ideas in responsibilities of your staff, new methods of looking at the details, honing your processes, and making every second count.

Learning Objectives: 

  • Manage your urgent care operation using the same processes and measures that a manufacturer uses in creating a product
  • Describe efficiencies and flow in the urgent care setting and calculate the cumulative cost of wasted time and the effects of repetition.
  • Teach the center’s staff to work as a team and counsel clinicians to use other team members for tasks not directly related to practicing medicine
  • Recognize the changing medical landscape and describe how streamlining clinical flow can result in increased patient volume, revenue and satisfaction
  • Create a plan to run the urgent care center more efficiently

Faculty Bio:  Steven Engelberg, PA-C, PhD

I was trained at Touro University in NY where I received my bachelors in Physician Assistant studies. Two years later I was one of 13 accepted in the only PA emergency medicine residency program in the country in West Virginia. After receiving my masters degree in emergency medicine, I continued on to finish my PhD in health administration. I am in my 20th year of clinical practice, including 15 emergency departments in 5 states. I am currently practicing with DaVita HealthCare Partners as float clinician in 7 urgent care clinics. I am very involved in our clinical education and have a position on the urgent care committee. My previous position was at UMC in Las Vegas, a level I trauma center. There, besides my clinical practice and precepting many of the students, I held the position of director of PA education. I have also held the position of assistant professor at George Washington University, University of Wisconsin-Madison Medical School, Touro University, and clinical preceptor at Idaho University. I have had many years of working with and teaching medical, PA, and NP students, residents, and physicians. I am published in research, and am a national speaker at urgent care conferences, speaking on subjects of clinical flow, utilizing PAs and NPs in clinical practice, as well as clinical medicine.


Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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