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Teamwork Makes the Dream Work Package

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1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Are you struggling with team work at your center? There are practical ideas about staffing and hiring that can help. Learn about metrics to assist you to manage the urgent care operation. Leave with tools that you can apply to promote a turnaround and teamwork in your urgent care center.

Faculty Bio: Mary Kate Dilts Skaggs, DNP, RN, NE-BC

Ms. Dilts Skaggs has 35 years experience in nursing and 25 years experience in nursing administration. She has 20 years experience in Urgent Care management and currently manages 3 Urgent Care Centers with a combined volume of 60,000 annual visits. She is a national speaker for topics on process improvement and customer service.
Credit Information:

Urgent Care Management Certificate

Earn 1 UCMC credit in Human Resources by listening to this recorded session.

Submitting for Credit:

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit.

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