Managing People in the Urgent Care: Building a Positive Team Culture
1 hour Audio and Power Point Presentation
Recorded April 17, 2016
Several research studies show that when people connect well, organizations succeed. Building that positive team culture is at the heartbeat of your practice's success especially in today's ever-changing healthcare environment. Learn what drives a positive team culture and it's impact on your facility's productivity. Familiarize yourself with leadership influencers on the team and learn which key leadership principles will keep your team fired up. Identify "Nice Begets Nice" factors. You walk away from this course armed with multiple strategies that you can implement right away.
- Demonstate how a team's culture is developed and how it impacts your centers' productivity and eventually, your patients' satisfaction.
- Provide clear direction for your team using 5 top leadership skills.
- Describe 10 strategies to create a positive team culture. Identify the "Nice begets Nice" factors.
- Create a winning formula to keep your team fired up.
- Apply FOUR main principles of leadership needed to keep your team engaged.
Faculty Bio: Enaka M. Yembe, MD
Dr. Enaka Yembe, is a Board Certified Family Medicine Physician. She is the founder, President and CEO of American Stat-Care Centers, which served the Monroe and West Monroe areas from October of 2006 to March 2015. Dr. Yembe was actively involved in medical education serving as a clinical training instructor for medical students from the Louisiana State University in Shreveport, students from surrounding area nurse practitioner programs and medical assistant programs. Dr. Yembe completed her medical education in the “Universita Degli Studi Di Milano in Milan Italy in 1997. After a year of Transitional Medicine in Howard University Hospital in Washington DC, she moved to Monroe in 2002 where she completed a Family Medicine Residency and graduated as Resident of the Year in 2005. Dr. Yembe opened her first Urgent Care Clinic in 2006 and grew to three clinics in the first 4 years. She has now relocated to Texas and is working on another Urgent Care start up. Dr Yembe believes that the strength of her team resides in creating a culture of positive energy, personal growth and a family atmosphere. Her unique down to earth patient centered care literally kept patients and their families coming back to her for over ten years. Dr. Enaka Yembe is now also an inspiring, informative and dynamic speaker and coach whose primary mission is to EMPOWER individuals and organizations to gain the leadership skills they need to GROW TO SUCCESS. She is also Certified John Maxwell Speaker and Coach, a member of multiple professional and social groups. Dr. Yembe is a wife, a mother and a #1 best selling author of the book, Grow to SUCCESS. She is also a coauthor of two #1 Bestsellers, "20 Beautiful Women Africa Edition" and "Success Chronicles".
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate
Earn 1 UCMC credit in Operations by listening to this recorded session.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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