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Managing People in the Urgent Care:  Human Resources: Recruiting

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

Join us to delve into the scary, overwhelming, and critical for success, world of physician recruiting. With physicians and advanced practitioners abandoning traditional practices for employment opportunities, recruiting them should be easy. Except for those pesky details such as a national physician shortage, antiquated firms touting success and huge placement fees, and internal processes that may not be conducive to success. Learn details about the market, the best ways to manage your search, technology and its use in recruiting, and best practices that create success. Leave here understanding where you are today, and with a plan for moving forward.

Learning Objectives: 

  • Discuss and interpret the current primary care physician and advanced practice provider (APP) market and how it affects the recruiting market for Urgent Care Centers (UCC).
  • Analyze and identify the recruiting and mobile technology weaknesses in their UCC.
  • Differentiate between the resources available today for Urgent Care Centers (UCC) requiring recruitment.
  • Classify and evaluate all the mobile recruiting options required and the resources necessary to move to a mobile recruiting solution, including website and app creation, analytical statistics and mobile marketing.
  • Construct a plan to move onto a mobile recruiting platform, explain the need to "Always Be Recruiting" and improve their pipeline of primary care physicians and APPs educated about their UCC.

Faculty Bio:  

Co-Presenter:  Chris Mathew – COO, The Inline Group
Co-Presenter:  Kelli K. Mulloy, CPA – President, CPA, The Inline Group


Chris Mathew is COO and has more than 13 years of industry experience. In his nine years with The Inline Group, he has been involved in every aspect of the company and was key in its evolution to the technology company it is today. Chris is passionate about his work, traveling, and speaking nationally in the industry. Chris has served in many leadership positions throughout the healthcare recruitment industry. In his time with The Inline Group, he has been involved in every aspect of the organization from business development, training, sourcing, marketing, strategy, and operations. His experience in all aspects of healthcare recruitment has helped shape the core mission of The Inline Group, “Promoting Primary Care Across the Nation.” Chris’ enthusiasm for living that mission is evident and he has chosen to make this industry his home. Mr. Mathew has been a driving force in the changes that have made The Inline Group a technology leader.

Kelli Mulloy is the President, Owner and Co-Founder of The Inline Group. After 20+ years in the financial and banking world managing mergers, projects, operations and IT organizations, she left her Senior Vice President of Technology role in 2001 to start the company that is now The Inline Group. Using her experience in operational and technology design, she worked to create the innovative processes and technology that are the cornerstone of The Inline Group. Kelli created the training program and operations manual used internally and works to continually improve the functions of The Inline Group. She has a long background in training and public speaking, speaking at various banking conferences and meetings. She has also spoken and worked in training women in her personal life. Kelli is active in the daily oversight and direction of the company and has been recruiting physicians and advanced practitioners for 14 years. She is passionate in her belief that innovation and technology must drive the industry. She wants to change the way primary care providers are integrated into the community and change the face of the industry.

Credit Information:


Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Human Resources by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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