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Cross-Training Staff

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Managing People in the Urgent Care:  Cross-Training Staff

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

Staff expense is one of the largest line items on your monthly expense report. What can you do to keep this cost down, but not stress the other members of the workforce by allocating too many tasks to fewer staff? Cross-training provides an organization the ability to be flexible when demand shifts from patient focused to billing/collecting to population management activities. This course discusses how to structure a cross-training program, and how to measure the success. Join the presenter as she tells the story of one group's success and failure.

Learning Objectives: 

  • Define cross training in a Lean organization
  • Discuss benefits and potential downside of cross training
  • Identify tools helpful in the cross training process
  • Discuss tools to manage and support the cross training process
  • Observe financial impact of cross training and success factors

Faculty Bio:  Amy C. Dunatov, MPH, FACMPE, CCS-P, ICDCT-CM

Amy Dunatov, MPH, FACMPE, CCS-P, ICDCM-CT has extensive experience in medical practice management, including both private practice and hospital-owned multispecialty group settings. She has comprehensive knowledge of billing and E&M coding, physician compensation plan design, financial and operational benchmarking especially as it relates to physician compensation and productivity. She is an independent practice management consultant sharing years of knowledge and experience with practices across the U.S. Amy received her BS in Business Administration from Gardner-Webb University and a MPH from University of North Carolina School of Public Health. She has achieved fellowship status in the American College of Medical Practice Executives, the educational branch of Medical Group Management Association (MGMA). She attained certified coding specialist designation from American Health Information Management Association in 1992 and is an ICD-10-CM certified trainer.
Credit Information:


Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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