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Teamwork Makes the Dream Work

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Managing People in the Urgent Care:  Teamwork Makes the Dream Work

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

Are you struggling with team work at your center? There are practical ideas about staffing and hiring that can help. Learn about metrics to assist you to manage the urgent care operation. Leave with tools that you can apply to promote a turnaround and teamwork in your urgent care center.

Learning Objectives:

  • Identify the staffing model for the Urgent care setting.
  • Identify the components of successful hiring strategies.
  • Select three key metrics used to evalaute the urgent care operation.
  • Describe additional services that can be housed with or complimentary to the services provided in the Urgent Care setting.
  • Apply three leadership strategies to employ in a department turnaround to promote teamwork.

Faculty Bio:  Mary Kate Dilts Skaggs, DNP, RN, NE-BC

Ms. Dilts Skaggs has 35 years experience in nursing and 25 years experience in nursing administration. She has 20 years experience in Urgent Care management and currently manages 3 Urgent Care Centers with a combined volume of 60,000 annual visits. She is a national speaker for topics on process improvement and customer service.
Credit Information:


Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Human Resources by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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