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Taking the Administrative Team to the Next Level

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Managing People in the Urgent Care:  Teamwork Makes the Dream Work

1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Course Description:

Urgent care thrives when an engaged, enthusiastic and productive center team focuses on providing a positive patient experience, error-free operational processes, and good medical outcomes. The challenge for a growing urgent care operation is to assure the administrative team consists of the "right" individuals, that those individuals can grow/mature with the operation, and also realize when an operation becomes complex beyond the skills and capabilities of existing staff, and changes are required. This session focuses on adapting and managing the administrative staff of a growing urgent care operation with an emphasis on evolving staff roles and ongoing staff development.

Learning Objectives:

  • Recognize the individual traits that are constructive and defeating for urgent care team members
  • Organize an administrative team based on the current and anticipated future needs of the practice
  • Use management theories to cultivate an accountable, engaged, positive and responsible team
  • Establish tools and measures for evaluating the team and identifying ongoing staffing needs/challenges
  • Recommend changes to the administrative team as the urgent care practice grows/evolves

Faculty Bio:  Logan McCall, MBA, CMPE

Logan is the Chief Executive Officer of ZipClinic Care Centers with locations in Colorado, Montana, and Kentucky.   Logan was formerly Chief Executive Officer of Carolina Quick Care Urgent Care Centers in North Carolina until their acquisition .  
Credit Information:


Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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