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Taking the Administrative Team to the Next Level Package

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1 hour Audio and Power Point Presentation

Recorded April 17, 2016

Urgent care thrives when an engaged, enthusiastic and productive center team focuses on providing a positive patient experience, error-free operational processes, and good medical outcomes. The challenge for a growing urgent care operation is to assure the administrative team consists of the "right" individuals, that those individuals can grow/mature with the operation, and also realize when an operation becomes complex beyond the skills and capabilities of existing staff, and changes are required. This session focuses on adapting and managing the administrative staff of a growing urgent care operation with an emphasis on evolving staff roles and ongoing staff development.

Faculty Bio: Logan McCall, MBA, CMPE

Logan is the Chief Executive Officer of ZipClinic Care Centers with locations in Colorado, Montana, and Kentucky. Logan was formerly Chief Executive Officer of Carolina Quick Care Urgent Care Centers in North Carolina until their acquisition .
Credit Information:

Urgent Care Management Certificate

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit.

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