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Establishing a Quality Program

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Establishing a Quality Program

1 hour Audio and Power Point Presentation

Recorded April 19, 2016

Course Description:

A quality program doesn't need to be difficult. It needs to be organized, and clearly communicate your practice's goal to drive clinical excellence. Explore elements that you may include in a quality program such as clinical safety, skills validation, and clinical standards. At the conclusion, you will be able to evaluate and plan for improvements to clinical services to increase quality, increase safety, and decrease risk.

Learning Objectives: 

    •Assess your urgent care clinic to identify quality needs.
    •Align and prioritize quality needs with organization's strategic goals.
    •Identify elements of a quality plan including goals that are: clear, ealily understood, measurable, and reportable.
    •Complete a sample quality plan template.
    •Utilize resources for patient safety and quality planning

Faculty Bio:  Lori D. Swanson, RN, MHSA, CHC

Lori Swanson R.N., M.H.S.A., C.H.C is Compliance and Quality Officer of Physicians Immediate Care in Illinois, Indiana, and Nebraska. Lori is a Registered Nurse with a Master’s Degree in Health Care Administration and Certification in Healthcare Compliance. With over 30 years in healthcare, Lori worked more than 20 of those years in acute care settings serving in multiple positions including Manager of Employee Health & Productivity. During that time she was instrumental in incorporating employee health, urgent care and occupational medicine service lines. Lori has been involved in UCAOA since joining Physicians Immediate Care in 2006. Lori served on the Quality Committee in 2008 that created the applicability grid resulting in 2010 Joint Commission Standards for Urgent Care. Lori lives in Belvidere, Illinois, with her husband. She is active in her community and serves on several boards including the Board of Directors for OSF College of Nursing and The Nikolas Ritschel Foundation.

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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