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Best Administrative, Operational and Clinical Practices for Urgent Care

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Best Administrative, Operational and Clinical Practices for Urgent Care Centers in Tomorrow's Market

1 hour Audio and Power Point Presentation

Recorded April 19, 2016

Course Description:

Urgent Care is fast becoming a key access point for coordinated delivery of health care. Learn how to design, develop, and implement successful administrative, operational, and clinical processes for a "best in class" urgent care facility, no matter if you have 1 site or 300. These protocols have a proven track record of achieving high-volume efficiencies that focus on quality, safety, and high patient satisfaction and loyalty as well as drive great outcomes and cost savings, which will set you apart from competition and position your practice as the urgent care center with which to partner as networks form in your region.

Learning Objectives: 

     •Review necessary administrative, operational and clinical best practice processes that have proved successful whether a single site or part of a larger organization.
    •Identify successful steps for urgent care health delivery in a clinical continuum that attracts new referrals and keeps patients returning.
    •Identify specific elements of patient engagement, quality medical care, integration into your communities healthcare delivery system and how to engage third party payors.
    •Implement key elements of a consistantly successful patient flow that patients will notice.
    •Organize and implement sophisticated administrative, operational and clinical processes that will attract potential buyers for your urgent care center(s).
    •Design and develop best practice laboratory, radiology and pharmacy services

Faculty Bio:  Nate Newman, MD FAAFP

Dr. Newman is the immediate Past President of the Urgent Care Association of America Board of Directors. He was honored by the American Academy of Family Physicians as the Robert Graham Award winner for 2015 National Family Physician Executive of the Year. Recently, Dr Newman was the National Urgent Care Medical Director and Vice President of Medical Operations for Concentra, supervising the clinical operations in over 300 centers across 44 states. His role expanded to include the National Quality Medical Director for all clinical sites at Concentra; adding over 250 worksite locations and 50 primary care clinics. Dr Newman is an active leader in many professional organizations having been elected as an American Medical Association Delegate to the AMA House of Delegates since 2011 and a Charter member of the AMA Integrated Physician Practice Section. He is also honored to be elected a Delegate to the Florida Medical Association since 2009 and is active in the American Academy of Family Physicians and Florida Academy of Family Physicians, where he was awarded the 2014 Family Physician Executive of the Year Award. Dr. Newman received his medical doctorate in an accelerated, three-year program at Eastern Virginia Medical School in Norfolk, VA. From 200-2007 Dr. Newman served as Chief Medical Officer of Family Medical Centers, a multi-specialty group offering Pediatrics, Family Practice, Internal Medicine, OB-Gyn, Cardiology, Pulmonology and Behavioral Health Services in 7 Florida sites. In 2007-2012, Dr. Newman became the Chief Medical Officer of Solantic Urgent Care Centers, one of the nation’s fastest growing and innovative urgent care organizations. An avid spokesperson for urgent care medicine, Dr. Newman has been interviewed on numerous radio and television shows including The Neil Cavuto Show and The Today Show.

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Operations by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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