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Everything Non-clinical That You've Ever Wanted to Know, but Were Afraid to Ask

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Everything Non-clinical That You've Ever Wanted to Know, but Were Afraid to Ask

1 hour Audio and Power Point Presentation

Recorded April 18, 2016

Course Description:

Everything non-clinical that you've ever wanted to know, but were afraid to ask! In this panel discussion, review numerous non-clinical topics of interest to the average urgent care practitioner. Topics discussed include necessary components of an employment contract, the basics of malpractice insurance, choosing independent contractor versus employed status, and evaluating the monetary value of a benefits package. In addition, come prepared to ask our distinguished panel of attorneys, insurance agents, and benefits coordinators your own questions during our lengthy Q&A session.

Learning Objectives:

  • List the items that should be present in every employement agreement.
  • Demonstrate how to evaluate the total financial value of a compensation package.
  • List the pros and cons of a non-compete agreement.
  • Describe the different types of malpractice insurance coverage.
  • List the pros and cons of being an independent contractor versus an employee.

Faculty Bio:  

Speaker:  Victor Chou, MD – Lead Physician - Denham Springs, Lake After Hours
Panelist:  David Wood – Managing Director, NFP Healthcare Industry Insurance Services, Inc.
Panelist:  Kelli K. Mulloy, CPA – President, CPA, The Inline Group
Panelist:  Spencer Hamer, Esq. – Partner, Michelman & Robinson, LLP


Dr. Victor Chou is currently lead physician at Lake After Hours in Denham Springs. He has practiced full-time urgent care for the past 8 years. He has previously served as Assistant Medical Director at Lake After Hours. He is board certified in Internal Medicine and Pediatrics. He has spoken at many previous UCAOA conferences in both the clinical and practice management tracks.

David Wood is the National Managing Director for NFP Healthcare Industry Insurance Services NFP HIIS specializes in providing insurance to the Healthcare Industry. NFP HIIS focuses on many areas of healthcare with one primary focus being Urgent Care Clinics. NFP HIIS specializes in Urgent Care Insurance Services, Risk Management and Patient Safety which has positioned their firm as an insurance leader for the UC industry

Kelli Mulloy is the President, Owner and Co-Founder of The Inline Group. After 20+ years in the financial and banking world managing mergers, projects, operations and IT organizations, she left her Senior Vice President of Technology role in 2001 to start the company that is now The Inline Group. Using her experience in operational and technology design, she worked to create the innovative processes and technology that are the cornerstone of The Inline Group. Kelli created the training program and operations manual used internally and works to continually improve the functions of The Inline Group. She has a long background in training and public speaking, speaking at various banking conferences and meetings. She has also spoken and worked in training women in her personal life. Kelli is active in the daily oversight and direction of the company and has been recruiting physicians and advanced practitioners for 14 years. She is passionate in her belief that innovation and technology must drive the industry. She wants to change the way primary care providers are integrated into the community and change the face of the industry.

Spencer Hamer represents employers in state and federal court, and before administrative bodies, on labor and employment matters including discrimination, harassment, breach of contract, family medical leave, disability, wage and hour, retaliation, unfair competition, trade secrets, wrongful termination and privacy rights. He conducts training on general employment law risk issues and routinely counsels on a variety of matters including leaves of absence, employment agreements, accommodations, employment policies and procedures, wage and hour audits, workplace investigations and anti-harassment training. Mr. Hamer has represented a variety of health care industry employers, including hospitals, medical practice groups, urgent care centers, ambulance operators and emergency medical providers. In the health care industry, he has defended employers against a variety of claims including sexual harassment, retaliation, pregnancy discrimination, failure to pay overtime, failure to provide meal and rest breaks, “off the clock” cases, and disability discrimination claims. He has conducted numerous wage and hour audits for health care industry clients. Mr. Hamer sits on the UCAOA’s Health & Public Policy Committee.


Credit Information:


Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 


Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email with questions.  

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