Medical Staff Quality, Credentialing & Privileging in the Urgent Care Setting
1 hour Audio and Power Point Presentation
Recorded April 19, 2016
This session provides insight into establishing a meaningful credentialing/privileging process in your urgent care organization that can also be used to demonstrate overall medical staff quality. Attendees are provided protocols and templates so they return to their organizations armed with the tools to confidently implement their own process and market their quality processes to key stakeholders. Learn how to distinguish your center based on medical staff quality, the most important determinant of patient loyalty. This program also benefits those individuals who intend to pursue UCAOA Center Accreditation, focused on quality, safety, and scope.
•Articulate and implement a quality program inclusive of best practices in medical provider credentialing, privileging, peer review and patient experience
•Identify compliance and other risks associated with failure to properly credential and verify clinical competencies
•Provide center with examples of medical provider best practices that can be readily implemented into the overall quality plan, including examples of privileging documentation appropriate for the urgent care setting
•Articulate the differences between payer credentialing and the urgent care center's credentialing obligations
•Identify the government resources and obligations related to primary source verification, auditing for Medicare and other sanctions as well as malpractice history
Faculty Bio: Laurel Stoimenoff, PT, CHC
Laurel Stoimenoff, PT, CHC, is a seasoned medical executive with over 30 years of hospital and ambulatory care management experience. As a licensed physical therapist Laurel began her career as a partner building a multi-site, multi-state physical therapy business which sold to the publicly traded company NovaCare Rehabilitation in 1990. She subsequently went on to hold leadership positions including Western President NovaCare Rehabilitation, President of MATRIX Rehabilitation (a division of Beverly Enterprises) and Senior VP of Development with Comprehensive Medical Imaging (a division of Syncor International). Laurel joined NextCare Urgent Care in 2004 and supported its growth through new services, new work-site clinics, acquisitions and de novo development serving as its Executive VP of Development and President and COO. Laurel partnered with a former business colleague and established Continuum Health Solutions in late 2011 to support the urgent care and ambulatory care industries, focusing on urgent care and therapy growth, operations and new business ventures, including turnkey urgent care centers. Laurel was elected to the Urgent Care Association of America (UCAOA) Board of Directors in 2009 and is served two terms. She also chairs the Health & Public Policy Committee and Co-chairs the Accreditation & Certification Committee. She is also an active member of the Health Care Compliance Association and holds a Certification in Healthcare Compliance (CHC).
Faculty Bio: Cindi Lang, RN, MS
Cindi Lang RN, MS is the Chief Operating Officer of DocNow Urgent Care in Rochester Hills and Waterford, MI. Cindi is a Registered Nurse with a Masters Degree in Health Care Administration. Cindi spent 15 years in the acute care setting serving in multiple positions including Manager of Critical Care and the Emergency Room. Moving to the out-patient setting, she served as Director of a large multi-speciality group physician practice. DocNow Urgent Care has been open since August, 2004. It became one of the first privately owned urgent care centers to be accredited by The Joint Commission in 2009 and was subsequently accredited by UCAOA in 2014. Cindi has been actively involved in national urgent care associations for the past 15 years and has been a member of UCAOA since its inception. She has been an Officer on the UCAOA Board of Directors, serves as Co-Chair of the Accreditation Committee and also is a member of the Fincance, By-Laws Awards, Nominating and Benchmarking committees. Cindi has served on the Board of Directors of the Clawson Community Credit Union, is a past member of the Professional Technical Advisory Committee for The Joint Committee and is Vice President of the UCAOM.
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate
Earn 1 UCMC credit in Operations by listening to this recorded session.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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