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Tune up the Front Desk for Improved Collections

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Description

Tune up the Front Desk for Improved Collections

1 hour Audio and Power Point Presentation

Recorded April 19, 2016

Course Description:

In the era of high deductibles and increased patient financial responsibility, collecting at the time of service is a necessity for savvy urgent care centers. Structured properly, the front desk team is an integral part of the billing department. Tune up insurance verification, point of service collections, and accurate data entry to improve your bottom line.

Learning Objectives: 

    •Quantify the amount of patient responsibility balances to determine the collection opportunity.
    •Identify five steps to improve time of service collections.
    •Implement an action plan to increase time of service collections. (a checklist will be provided in the handout)
    •Develop a staff training program for time of service collections.
    •Monitor the plan using reports and metrics.




Faculty Bio:  Cheyenne Brinson, MBA, CPA

For over 15 years, Cheyenne Brinson has helped physician practices ranging in size and specialties solve business problems. She draws upon her experience as a CPA and her hands-on management experience to help physicians across the country streamline workflows, increase efficiency, build solid internal controls, reduce overhead, reduce risk and increase revenue. Cheyenne works with Urgent Care Centers to increase efficiencies to improve collections and leverage overhead costs. Prior to joining KarenZupko & Associates, she was a Director in a primary care practice where she turned around the practice from operating in the red to a profit in less than one year. She led an implementation team to open a new clinic site – fully functional on an EMR. As a speaker, Cheyenne draws upon her experiences in the field as a practice management consultant and delivers relevant, timely, and anecdotal information in a friendly, upbeat fashion. She is an instructor for KZA’s national coding and reimbursement workshops sponsored by the American Academy of Orthopaedic Surgeons (AAOS) and American Academy of Otolaryngology – Head and Neck Surgery Foundation (AAO-HNSF). She also frequently speaks for state specialty societies and administrator organizations. Cheyenne holds a Master of Business Administration and Bachelor’s degree in accounting from Troy State University (now Troy University) in Troy, Alabama. She is an inductee to the Accounting Hall of Honor in recognition of her professional accomplishments.

Credit Information:

Designation Statement
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.

Urgent Care Management Certificate 

Earn 1 UCMC credit in Billing & Coding by listening to this recorded session.

Submitting for Credit:  

If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam.  You must answer 3 out of 5 correctly to receive credit.  Your credit will be placed in your profile under Professional Development or click on "My Credits".  Email education@ucaoa.org with questions.  

System Requirements

For the best viewing experience, please use IE 8 or above, the newest versions of Google Chrome, Firefox, or Safari. These programs are compatible with mobile devices and tablets.  Use this link to test your system or view additional requirements: http://ucaoa.peachnewmedia.com/SystemCheck/

 


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