Data Driven Decision Making: Perception Is Not Always Reality
1 hour Audio and Power Point Presentation
Recorded April 18, 2016
By nature, the urgent care business is highly dynamic and can change rapidly, which requires constant decision-making. Formulating decisions based solely on perception can be limiting, since data may tell a different story. In this session, explore what influences perception and how data can drive better business decisions in urgent care. Look at typical decision-making in organizations and techniques to structure and improve the process for management.
•Differentiate how perception influences the decision making process and construct examples from your own business
•Name the top 10 things that can influence decisions that are not based on data and assess other potential influences
•Recognize how to setup systems and operational processes to get clean data to work from
•Identify how data can drive better business performance and measure the potential impact
•Discuss the mechanics of good decision making through the use of data
Faculty Bio: Jeff Pendino
The Urgent Care Association of America designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education. Credit for this course is good for 1 year after purchase.
Urgent Care Management Certificate
Earn 1 UCMC credit in Accounting & Finance by listening to this recorded session.
Submitting for Credit:
If you would like to submit for either of the credit above, once you complete the activity you must submit for credit you will need to complete the 5 question exam. You must answer 3 out of 5 correctly to receive credit. Your credit will be placed in your profile under Professional Development or click on "My Credits". Email firstname.lastname@example.org with questions.
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